Support

How can we help?

Include the email address on your account and the paper title when reporting a problem. Please do not send passwords or payment-card details.

The support address is still being configured. Paid subscriptions remain disabled until a working contact is published.

Account and billing

For sign-in, cancellation, renewal or payment questions, include the account email and the date of the charge.

Send the paper title, question number, and what appears incorrect. For written feedback, explain which part of the mark seems unreasonable.

Confirm that you are signed in to the same account. Signed-in attempts sync to the account, while a browser copy is retained as a fallback.

Teacher features are currently in pilot. Contact support to discuss the available workflow before relying on it for a class.